Read Our FAQs - A list of Frequently Asked Questions that provide all you need to know about our courses...
How Do I Redeem a Study Voucher?
Please Click HERE and follow the online process. You will then receive an email with enrollment instructions.
How long does it take to receive the course enrollment email once I’ve redeemed my Study Voucher and set up an account?
It gets sent instantly. Please check your spam/junk folder? If you can’t locate the email please contact us by clicking HERE and one of our team will be in contact shortly to support you further.
Can I access the courses from multiple computer locations, eg. home computer, office computer?
Yes you can access it from any computer as long as you are not logged in at the same time from multiple locations. Please check End User Agreement HERE to avoid any login complications.
How soon can I get started on the course?
Once you have redeemed your Study Voucher and signed in you’ll be sent an email with course enrollment instructions. With most courses It takes just a few minutes and you can start your training right away.
Will I need any special equipment to complete your courses?
No, all you need is a high speed internet connection. Please check with your ISP (Internet Service Provider) if you have any queries or concerns or do a speedtest at OOKLA.
Are your courses iPad compatible?
Yes, Most courses are compatible with iPads and all other Apple devices. You do not need to download any other software. (Please NOTE the Business Management pacakge does not work on a IPAD). If you require further information please Contact Us HERE.
Can I take the course on a linux machine?
Yes, the training can be done on any and all operating systems.
What computer hardware is required to take these courses? Can I take the course on a Google Nexus 7 tablet?
Most of our courses can be taken using any system; there are no hardware restrictions to take our courses. Courses can be completed using a PC, Mac, Laptop, or Tablet. ANY device with a web browser will work fine. However, the Business Management package will require Java to access the course.
Are the courses or the tests at a specific time of day?
No. Our training is ‘on demand’ so you can fit everything around your schedule and work at your own pace.
Do the courses expire after a certain period?
Yes, although it depends upon your subscription. The standard for all subscriptions is for 1-year access. We do offer renewal rates at a significant discount and we find most of our students are hooked once they enroll. IT technologies and their certifications are always changing, most of our students recognise the value of ongoing certifications and the benefit of staying up to date on all current technologies.
Can I renew the courses directly with you?
Yes, please contact our renewals team HERE and they will be happy to support you further.
How long will a course take to complete?
It varies from student to student and course to course, however, on average a student spends around 50-hours per single exam, depending on the curriculum.
Can I take these courses anywhere in the world?
Yes, as long as you have a high speed internet connection you can study any where in the world.
What is the level of education I need in order to take the training?
There are no prerequisites or minimum-levels of education needed for the training as we cater for all levels. The courses start at a fundamental/basic level and then work their way up progressively.
How are the courses structured?
Our curriculum development staff has over 20 years of instructional design experience in developing leading edge programmes. Courses are presented in a logical modular format that allows you to progress at your own pace in a very structured environment. The courses contain instructor led lectures, visual demonstrations, interactive labs and test simulations.
Are there any exams?
Yes, all IT certifications require that you sit for a live exam. Students can always receive the best discounts on vouchers by purchasing them at the last minute. The vouchers do have expiration dates, so the shorter the expiration date, the larger the discount.
Are exams costs included?
No, exams are NOT included in any off our packages.
Is there a testing center near me?
Most major cities have testing centres that are easily accessible, you can find exam information on each course under the exam and certification tabs or by doing a web search for nearest testing centre for that particular exam.
Are the courses recognised within the computer industry?
Yes, because the certification itself comes directly from the originating organisation e.g. Microsoft or Cisco. Regardless of where you train you receive the exact same certification.
What’s the difference between e-learning and live classroom training?
Not very much at all with our courses, except you save a significant amount of money! We give you the same training you would receive in a live class, but because our training is recorded you can progress through the class in your own time and at your own pace. Most students feel more in control of their education with our e-learning system and because you have unlimited access to the course(s) during your subscription, you can review modules at any time. Our retention levels are much higher than those of a live ‘boot camp’ that would cost you many times as much!
Can I choose to do more than one course?
Yes, and additional discounts are available if you enroll in multiple courses! When you enrol in a bundle or library you will be able to switch back and forth between different you’ve enrolled onto.
Do you have programmes for businesses that may be used by more than 1 end-user?
Yes, our course are used by some of the world’s largest organisations, from Fortune 500 companies to local and national government departments. We have customised solutions specifically for multi-user accounts. Please contact out team HERE for further information.
Do I need to have a College/University qualification to accompany my certifications to find employment in the my chosen field (e.g. IT)?
No. While having a degree is always going to be a benefit when job hunting, many IT jobs value these certifications highly enough to employ you in an IT position regardless of a degree.
How do I pay for the courses?
We accept Visa, MasterCard, Visa credit cards. We use Worldpay checkout which is a secure ordering environment. Company and Government Purchase Orders are welcome. Please pay via the portal or contact our team HERE.
Can more than 1 person use the training?
Each enrolment is for single user access. If you have additional employees or students, we do offer multi-user pricing options. The multi-user discounts are based upon the course, number of students and length of the subscription access. Please Contact Our Team HERE for specific pricing on multi-user accounts.
How do I get a job once I’ve passed my exams?
We are committed to your education and furthering your career goals! Please see our Employment Resource Section HERE.
Will the training and qualifications help me get a job?
Yes, absolutely! In the past few years the job market has become more and more competitive. It’s almost impossible to get a new job or advance your career without qualifications and certifications. If you look on www.indeed.com, www.dice.com or www.monster.com, you’ll see 90% of the available jobs recommend or require relevant qualifications.
How will you protect my data and privacy?
We hope we have been able to answer any questions you may have however if you still have a query that has not been answered above then please Contact Our Team HERE.