Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Turning Point Ltd (TP Learning Hub)
La Route Des Genets
The confidentiality and security of your information is of utmost importance to us.
We will use industry standard security measures to keep your information confidential and secure.
It is your responsibility to protect the security of your login information.
What Information We Collect
We may collect and process two kinds of data about you:
You can visit our Site without giving away your personal information. Turning Point Ltd and its trading names use Google Analytics and cookies in order to improve our service to you as well as user experience on our Site.
The information collected by Google Analytics is mostly anonymous traffic data (e.g. browser information, device information, and the browser’s language settings) To estimate approximate location, Google Analytics might also collect a user’s IP address, however, Turning Point Ltd does not have access to IP address information of users. This analytics data is used to gain insights into usability and an overview of how people are accessing and using the Turning Point website. It is not used for any additional purpose, such as to profile those who access our website.
Personally Identifiable Information
When using our Site, you may submit “Personally Identifiable Information” to register for an account, update your account information, submit a form on our Site, purchase and use our products and/or services, sign up for our newsletter, participate in our public forums, post material, complete a survey, and reach out to us via email or telephone. We may also ask you for information when you report a problem with our site.
How We Use Your Information
If you contact us via email or phone or other means, including but not limited to social media, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes and customer service, although you do not have to respond to these surveys.
We may also email you with updates on promotions and events, relating to products and services offered by us. You have the option to opt-out of receiving any promotional communications as described below under “Your Rights.”
If you are an existing customer, we will only contact you by post or electronic means (e.g. e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
When you register for an account on our Site, you may be required to provide us with your name and email address. All information you provide to us is stored on secure servers. We will use this data to communicate with you regarding account specific updates and information.
Information you provide throughout the checkout process to purchase one or multiple products and/or services on our Site, will be using to fulfil your orders. Any payment transactions will be encrypted. Details of transactions you carry out with us and of the fulfilment of your orders.
Turning Point Ltd provides you with the ability to pay for online courses and other products/services using PayPal and/or credit card through third party payment processing service providers. Turning Point Ltd does not collect, process or share your payment information. This is done via our payment processing service providers.
Course Related Information
If you participate in an online course, you may submit posts, assignments and exams, respond to quizzes, provide feedback and ratings, and submit additional student-generated content and communication in forums and otherwise provided outlets throughout the site. Data submitted on the Site is stored on secured servers.
Where We Store Your Personal Data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to ourselves; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please note that communications you send to us through our Site are encrypted via 128bit TLS security protocols.
Terminated or Deleted Account
After your account has been terminated or deleted some or all of your information may still remain visible to others, including but not limited to
• Any information that has been shared as a comment and/or post,
• Submissions of files, assignments, quizzes, exams, ratings, and/or surveys
• Information stored on third-party platforms, including but not limited to email correspondence
Please be aware that in some cases, even after your account is terminated or deleted, we may retain your information as long as we have a legitimate purpose to do so and in accordance with applicable law.
Disclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties
In the event of a Merger or Business Transfer
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Turning Point Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
With the Instructor
We may share information about your profile, your courses, your forum participations, your assignments and quiz activities with instructors or teaching assistants of courses in which you enrol or for which you request information. However, instructors and teaching assistants cannot view your email address or phone number.
With other Users
Your profile information may be publicly viewable to other users that may interact with throughout the Turning Point Ltd platform.
With Third Party Business Partners, Contractors, and Service Providers
We may share your information with third party partners that perform services on our behalf, including for payment processing, order fulfilment, data analysis, marketing services, hosting services, customer services, and customer support. These third party business partners are required to use it solely as directed by us for the purpose of our requested service.
If Required by Law
We may disclose or share your personal data in order to comply with any legal obligation, or to protect against the imminent harm to the rights, property, or safety of Turning Point Ltd, our customers, or others. We may also disclose or share information about you to auditors, legal advisors, and law enforcement in order to help detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law, security concerns, and/or technical issues.
The General Data Protection Regulation (GDPR) gives you the following rights:
1. Right to Basic Information
2. Right to Restrict Processing
3. Right to Access Your Information
You have the right to access information held about you. Your right of access can be exercised by contacting us under the information provided below.
4. Right of Rectification
If you detect errors or inconsistencies in the data we hold about you, you have the right to rectify this information. In some cases, we require you to correct erroneous information for the purposes of providing you with services related to your interactions with Turning Point Ltd and our Site.
5. Right to Erasure (also known as the Right to be Forgotten)
You may ask us to delete your personal data if the continued processing of those data is not justified.
6. Right to not be evaluated on the basis of automated processing (also known as profiling)
You have the right not to be subject to profiling.
Turning Point Ltd (TP Learning Hub)
St Nazaire, La Route Des Genets. Jersey. JE3 8DA. UK